1. The customer must be reply within 24 hours.
2. Confirm all details and get customer’s written confirmation/signature before production.
3. Promise the products quality.
4. Save more cost for customer, let customer get the highest cost performance product.
5. Good after-sale service: after receiving products,contact with us if there is any quality problem, suitable solution will be find ASAP.
Frequently Asked Questions:
1.What is your payment term?
- L/C at sight;
- Alipay (conditional, please contact us for more details);
- Paypal (conditional, please contact us for more details);
- OneTouch / Trade Insurance.
2. What is the warranty for all the products?
- 7 year frame warranty, 2 year warranty on all other parts (under normal using).
3.- Keep away from sharp objects (keys, knives, sharp metal pieces, ects) and fire(fire, flame, cigarette, ects);
- Cover removes easily for machine washing, additional covers are available for change.
- Maximum weight capacity is a suggested figure.
4. Can you make the product according to our requests?
- Yes. We can do customized designs, including dimensions, colors, shapes, different rattan materials, frame materials, ects.
5. Can you accept mixed items order?
- Yes. please send the items you are interested in to us.
6. What is the MOQ?
- No MOQ required.
We have a strong design team with local and oversea designers to offer the updated designs.Any of your needs,we could follow in ideal way to make you satisfied, we can also offer detail design according to per client’s request.
Our own very professional quality control team. We will check all shipments during the production and also before loading.Every order will be inspected with SGS stander.
We keep in touch with clients, reply email timely and meet client’s requirements at the first. We have professional shipping department,we also help client to handle different shipping arrangements.